Section 1: My Reservation
Are you opening for the 2021 season?
Most definitely! However, following the recent announcement regarding COVID-19, and for the safety of our guests, we have taken the decision to push back our opening date this season to Tuesday, 1st June 2021, just in time for the June bank holiday. Regarding our adventure centre, we are also working on the same date but may open our activities earlier if restrictions have been lifted. We are continually monitoring Public Health Advice and will revise the date if necessary. More information below in Section 5. “Can I change my booking? What is your refund policy?”
Do you take camper vans or touring caravans on-site?
Yes, we cater for single-axle touring caravans and our campervanning friends. For both of these categories, book through the RV section. We have both hardstands and grass pitches suitable for both.
Do you cater for camping with Tents?
Absolutely!!! We are the South East’s premier camping grounds for those who opt for canvas over vehicles! We also have designated hiker/ motorcyclist pitches available that are suitable for a small 2 man tent. All pitches come with electricity.
Are there Hiker/Cyclist/Motorcyclist rates?
Yes, there are, please see our rates when booking online.
Do you rent mobile homes?
No, we don’t rent mobile homes.
Do you take bookings for bigger tents?
Yes, we sure do! We have different sized pitches from 100sqm to 140sqm. Our standard pitches take most tents, but if you think you need a larger pitch, you can upgrade during your booking.
Do you offer discount options for a long-term stay?
Please contact our team at email@example.com and we will do our best to accommodate you.
Is the accommodation price per tent or per person
Neither! This is an important question and one we are happy to clarify. The prices are per pitch with up to 4 people included in that price. If you are a family/group of 5 or more staying on one pitch, you can add additional guests during your booking process.
How much is it to add an additional Adult?
Add an additional adult to the pitch for just €6.50 per night.
How much is it to add an additional Child?
Add an additional child to your booking for just €5 per night.
How do I make my booking?
The way to make a booking with us is by visiting our online booking section at www.ioac.ie. Choose camping, glamping or RV Park. You can then enter the number of guests in the top left corner. Next, choose your preferred dates and view availability. Add the names of each guest or tick the box if you would like to make a “group booking”.
Note: The maximum number of guests per pitch is set to 4. But don’t worry, you will be able to add additional guests and upgrade your booking including electricity, a second car and more when completing your booking online.
Am I able to pay a booking deposit?
Yes. There is a 50% booking deposit required with each booking.
What happens after my booking?
Get packing! You’re heading on vacay! 🙂 You’ll receive an initial confirmation from us within 15 minutes after booking indicating that your reservation or booking request has been received. If you have any problems, please email us at firstname.lastname@example.org or call us on +353 53 9189022, we’re here to help.
Section 2: My Payment
When do I have to make the final payment if I have paid a deposit?
Final payment can be made prior to arrival – you will receive an email with this option or you can choose to pay the balance on arrival at check-in.
What payment options do you have?
We have a credit/debit card machine at reception. We also accept cash (Euro).
Section 3: My Booking Request
Can I make a special request and choose where I am placed onsite?
If you have a specific pitch in mind, please state this at the time of your booking and we will do our best to accommodate you. Although this cannot be guaranteed, we always try our best to keep parties together, but during peak season this may be more difficult. Make sure that you use the same “Group Name” for each booking.
Note: It is important that the names of the parties arriving together are mentioned in each booking so that we can try to keep them together.
Section 4: My online booking seems to have failed
I tried to complete my booking but it seems to have failed?
That can happen! Usually, this is a simple time-out issue, i.e. the booker running out of time in completing a booking. To sort this, simply restart the booking. Otherwise, phone the office for advice and assistance.
I did not receive an acknowledgement of receipt?
Have you checked your spam mailbox? Sometimes our confirmations end up there. If this is still not the case, please contact us as soon as possible.
Section 5: Can I change my booking? What is your refund policy?
Due to COVID-19 government restrictions, I am now unable to make my booking?
We understand that it is a very uncertain time for everyone, especially at the time of making your booking with us. That is why we are working within the Government guidelines to give you the best possible experience here at the IOAC. If we are in lockdown, or a county lockdown is in situ, we can offer a change of date, a voucher for use in the future or a refund.
Due to circumstances, I have to cancel my holiday, am I entitled to a refund?
We’re sorry to hear you are unable to make it or have to return home earlier. Outside of the aforementioned Covid 19 special provisions, the IOAC operates a reasonable Cancellation Policy. If a booking is cancelled at any time prior to 7 days of your arrival date, we would be happy to provide you with a full refund. If it is cancelled after 7 days but before 3 days of your arrival date, we offer a 50% refund. Any cancellations made within three days of arrival or at any stage on or after your arrival date, we are unable to offer you a refund. For more information, please read our Terms & Conditions.
How do I change my booking?
Dates can be changed when there is availability on the new dates. Please phone the office on +353 53 9189022 or email us at email@example.com for advice.
Section 6: On the way to the campus
What should I bring during my trip to the campus?
A good mood, good company and a carefree spirit is a great place to start!
In addition, here are some of the essential items recommended by other campers; a tent, sleeping bags, pillows, chairs, folding table, cooking utensils (bowls, plates, pots, pans etc), water bottle, mini-fridge or cool box (to store butter, milk, meats and drinks), coffee, tea bags, kitchen sponge, kitchen paper/towel, refuse sacks, torches, firebox, BBQ, warm socks, spare clothes, hot water bottle, earplugs, towels, swimwear, water shoes, board games, a deck of cards, books, toys, bikes, fishing rods, hiking boots, dog crate, dog accessories.
For novice campers, please remember that the IOAC is situated in Ireland, a beautiful magical rock out in the wild Atlantic ocean! So the weather can change a few times a day! Prepare accordingly. 😉 Sure isn’t that all part of the fun! We do get the best of the weather here in the South East…. honest!
Do I need to provide ID or a holding deposit on arrival?
If you require the electric cable for power to your tent there is a €20 refundable deposit. You will receive a receipt for this payment and you will be required to present this when you are returning the equipment to receive your deposit back.
I am delayed, do I have to let you know?
If you are running late into the evening give us a call on +353 53 9189022 to let us know.
How far are you from Rosslare Ferry port?
The IOAC campus is conveniently located just 4 minutes from the Rosslare Europort.
Which train lines stop near IOAC?
These Train lines stop near IOAC: ROSSLARE EUROPORT SERVICE. The campus is equidistant from Rosslare Strand Station or Rosslare Europort station, however, transfers are usually easier to organise from the Europort stop.
Section 7: Arrival on the campus
What time is check-in?
- Camping (tents, camper vans or touring caravans) is 2pm and check out is 12pm
- Glamping is 3pm and checkout is 11am
- If you are coming for some of our great activities, check-in is 15 minutes before your start time.
Section 8: On the campus
I’m nervous about COVID-19? What safety measures do you have in place?
We understand your concerns and want to reassure you that your safety and the safety of others is extremely important to us! We are proud to be one of the many businesses in Wexford that are Fáilte Ireland COVID-19 Safety Charter compliant. This means that our staff are fully trained to help keep our guests safe.
We have safety measures in place that you will see in areas such as our reception and communal areas. They are designed to keep both our staff and our guests as safe as possible.
When you check in, you will receive an information sheet setting out the measures we are taking to keep everyone safe and what we expect of our guests. Working together, we’ll get through this so that you can relax and enjoy your stay with us.
What amenities do you have onsite?
Spacious Camping Pitches! Whether you’re in a camper van, touring caravan or tent, we have pitches to suit all.
Adventure Centre: Yep, right here on campus is our very own Outdoor Adventure Centre! Everything from High Ropes, Archery, Kayaking, Raft Building, Berserker Assault Course, Adventure Trails, Team Building and more! Booking ahead is advisable in high season to avoid disappointment.
EHU: Electricity is available on each pitch for just €4 per night. You will require a camping electric hook up, see picture. These are available in your local camping stores or bigger chains such as Halfords or Argos. *Please note we do not sell electrical leads or units. We have a limited number to hire for a refundable deposit. Please also note, you must retain your receipt which is required for your deposit to be returned to you.
Showers: We have modern, token operated, shower facilities on-site, including a fully accessible and spacious shower for clients with varying abilities in each male and female toilet block.
Toilets: Yes we do have them! 🙂 We maintain them to a high standard, even before Covid, and are proud of the positive comments they get every year!
Freezer: We have a freezer unit at each toilet block. Just bring your bags marked with your name when using it.
Kitchen: Our new Campers Kitchens (two of them) will be ready for the 2021 season.
Café: Café will be available the 2021 season, somewhere to escape while the kids are having a ball!
Wifi: WiFi is available at our shop/café area. It is not available across the campus, providing the perfect opportunity for young and not-so-young to unplug from the rat-race for a while! Mobile data is strong on-campus, so if you really do need a Facebook fix or wander around Twitter, you’ll be just fine! 😉
Can everyone use the swimming lake and pontoon freely?
Our beautiful lake is an Activity Lake and can only be used when accompanied by IOAC staff as part of a booked activity. Your safety and enjoyment is paramount and therefore access to the lake is not permitted outside of these times.
Can I bring a BBQ?
Absolutely, you can bring a BBQ! What camping adventure would be the same without one?! However, to ensure the enjoyment of others, especially those that will use your pitch after you, we have a few rules so that everyone can have a great experience.
You should not place your BBQ directly on the grass, especially the disposable types. The bottom of your BBQ should be at a minimum height off the ground of at least 1ft (30cm). Anything below that will burn the grass, leaving a less than perfect pitch for others to enjoy after you are gone. The same principle applies to fire bowls or boxes.
If using a disposable BBQ, or emptying a metal one, please make sure that it is fully cooled down before placing it in a bin. Don’t be that person who melts our bins and starts a fire!
Finally, (and we know this sounds silly but we have been there) BBQs, especially the disposable type, should not be set down on plastic or timber picnic tables.
Can I park my car next to the accommodation?
Our pitch price includes one car which can be parked immediately adjacent to your pitch or in the designated area close to your pitch. We have a large car park at Reception where other cars can be parked, however, if it is necessary to have your second car at your pitch there is a €5 per night charge.
For our Scout and Guide friends using our bespoke and separate Scout and Guide camping grounds, this is a vehicle-free zone. We ask that vehicles only come on-site for pick-up and set-down. At all other times, your vehicle should be parked in the main car park.
Section 9: The accommodation
Are there glamping options available?
Yes. We have a limited number of glamping cabins available to book. The cabins can sleep up to 4 people (2 double beds), however, there is an option for an additional person if you have your own camping mattress which can be placed in the cabin if absolutely needed.
Are blankets/duvets and pillows included?
Yes. All of our glamping cabins are fully prepared for you to relax and enjoy! The cabins come fully equipped with ready-made beds (sheets, duvets, pillows, blankets) as well as electricity, an electric heating stove and tea/coffee making facilities.
Is there electricity in the glamping cabins?
Yes. All of our glamping cabins have electricity with normal Irish/UK 3-point plug sockets.
Are dogs allowed on-site and in the accommodation?
Yes, we are a dog-friendly destination. However, dogs must be kept on a lead for safety purposes. We kindly ask that you refrain from letting your dog on the bed in any of our glamping cabins. There is no surcharge for having a pet on the campsite.
Section 10: The activities
What activities do you have on-site?
We have several great outdoor activities on-site including High Ropes, Challenge Courses, Archery, Kayaking and much more! In 2021, we are delighted to be introducing several new fun activities that are suitable for younger adventure seekers/families! Keep an eye out on our social media for regular updates on our progress.
What age can children take part in activities?
Our activities are suitable for children 8yrs and upwards or 130cm in height. However, for 2021, we have been busy working on some new fun activities for children under 8, including a Viking Faerie play area, just for kids and free to residents! Keep an eye out on our social media for updates.
Are all facilities available in the early and late season?
Our activities are available from when we open, usually in mid-March, Covid notwithstanding. Our activities are also available in the offseason for groups, clubs, schools, etc, and pre-booking is essential.
Do you offer discounts for activities for resident guests?
Yes. We offer a 10% discount on all activities during your stay with us. But a word to the wise – book early to avoid disappointment! 😉
I see you do Easter and Summer camps? How do I book?
During the season, we have a number of Easter and Summer camps available at IOAC. The camps are suitable for young adventurers from 8 years of age. The price is €120 per week per child. Daily rates are also available. A reduced rate is available for 3 or more from one family. A reduced rate is also available if booking multiple weeks. Please contact the office for these rates on 053 9189022.
I have a Scout Group/Guide Company and am interested in making a booking.
Well, look no further! Our Scout & Guide guests are a cornerstone of who the IOAC is! On our spacious campus, we have a purpose-built, dedicated camping grounds and facilities that are exclusive “Scout and Guide only” with full access to our on-campus Outdoor Adventure Centre, as well as many opportunities for great excursions off-campus also! The IOAC Scout & Guide campsite has hosted Group, County, Provincial and national events!
For Leaders, our aim is that once you arrive at our gates and see our banners, you too can enjoy your camp knowing that your pre-booked programme is looked after for you!
For our Scouts and Guides, we have the facilities to make it a camp to remember!
You can book your camp and all your activities long before you arrive at the IOAC by calling us on +353 53 9189022 or email us on firstname.lastname@example.org.
For further information re Scout & Guide camping, check out www.ScoutCamp.ie
Do you take school tours?
Yes. We are the go-to provider for some of the best school tours ever….according to the kids! Our school tour packages are specifically designed to be both fun and educational. Give us a call today to create the best day out for your kids!
Do you take birthday parties?
Yes. Challenge your friends to a great day out together! The ultimate adventure party experience. Find out more and book your next party package.
Do you offer Gift Vouchers?
Yes! We sure do. Buy them online at www.ioac.ie!
Section 11: Things to do nearby
Do you offer bike rental?
Unfortunately, we don’t have bike rental yet. However, if you would like to bring your own bike there are several cycling routes available nearby.
Do you have hiking trails?
There are a variety of walking trails to explore across the county. Learn what Wexford walking trails to explore including mountain and hill walking, coastal, riverside, woodland, historic and scenic.
Are there beaches nearby?
Absolutely! We are situated near the coastline and Wexford’s famous golden beaches. Learn about beaches near Wexford.
What amenities do you have nearby?
We are 15 mins drive from Wexford Town where you are spoiled for choice with restaurants, pubs and shops and only 2 hours from Dublin. There is a SuperValu conveniently located just 3 minutes away in Rosslare Harbour. There is plenty to see and do in the area, something for all the family! The IOAC is a perfect base location to explore all that Wexford and the South East has to offer!
Things to do with kids in Wexford
Wexford is in the top 3 places to visit for a staycation. If you’re looking for things to do for families and kids, and days out in Wexford, you will be able to find and explore fun places to go including local attractions, gardens, beaches, play centres, bowling, petting farms, festivals, nightlife and much more! Learn what to do and what to see in Wexford.
Section 12: Before you go home
Check your accommodations before you leave
Please make sure you have everything with you. We ask that guests respect the campsite and bring home all tents, and other equipment/large items rather than leave them at our bins. This is not Electric Picnic! 😛
Guests of our Glamping Cabins must return the key to reception on departure.
If you have any comments please let us know before you leave. We have learned and improved year on year because of the kindness of our great guests who have made suggestions or given us ideas!
Can I still use the facilities on the campus after I have checked out?
Yes of course! Get that last adrenaline-filled activity to set you up for a great onward journey!
I may have left an item on-campus, what do I do now?
Give us a call! We have a lost and found collection, so hopefully, we will be able to reunite you with your item!
Section 13: Looking forward to next year!
Can I make a pre-booking?
We’re delighted to hear that you enjoyed your stay with us! We would love it if you could write a review about your positive experience with us on our Facebook page or Google or on the site of Trip Advisor. And of course, you can make a pre-booking with us! If you’d like to contact us while still onsite, call into Reception or just give us a call.
We hope you enjoy your stay and we look forward to welcoming you again soon.
Section 14: I am not entirely satisfied with my stay
How do I make a complaint?
We welcome feedback at all times, please let us know if you would like to talk to a manager during your stay or before your departure.